FAQs

Have a question? We have answers. See below for information about orders, shipping, and returns. Or contact us for additional assistance.

ORDER INFORMATION

Currently, our shipping partner is experiencing delays that impact pick-up, processing, tracking updates, and delivery times for all shipments. While we're preparing shipments for pick-up every day and hope to get your order to you soon, please expect a delay in your order's arrival. We appreciate your patience. If you have any questions, please don't hesitate to contact us via our contact form.
Your card will be charged as soon as your order is accepted in our system.
The charge will appear on your credit card as: " SCJ *MRS MEYERS"
We are required to collect sales tax according to the applicable state law where your order is shipped.
You will receive an email confirmation when your order is received. You can also retrieve a copy of your order at any time by logging in to My Account and clicking Order History. If you checked out as a guest and would like a copy of your order, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM - 5PM CST.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
No, your card number should be entered as a continuous string of numbers.
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM - 5PM CST. Please provide them with any error messages you may have received.
If the promo code you've entered cannot be applied to your order, please check that the code was entered correctly and that your order has qualified for the promotion. Promo codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button after adding the promo code to your bucket. Promo codes must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order is submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM - 5PM CST.
You can Shop By Scent or Shop By Product. To start a new order, simply add the items that you would like to purchase to your bucket. Please note, items will remain in your bucket for 30 days, until you remove them, or until you clear your browser cache.
We currently only ship to U.S. states (including Alaska and Hawaii) and territories (including Puerto Rico). Unfortunately, we cannot ship orders to other countries, including Canada, at this time.

SHIPPING INFORMATION

*Fed Ex Ground shipping will be waived at checkout for orders of $49 or more. Tax does not count toward order total. A flat-rate shipping charge of $13.99 will be applied at checkout for all orders under $49. Valid on shipments to all U.S. States and territories including APO / FPO military bases. Not valid on 2nd Day Shipping.
You will receive an email confirmation when your order has been picked up by our carrier. This will include tracking information.
Most orders are processed and ready for carrier pick-up within 48 hours of order placement, but during high demand times it can be considerably longer, so we always send an email confirmation with a tracking number when your order has been picked up by our carrier.

Currently, our shipping partner is experiencing delays that impact pick-up, processing, tracking updates, and delivery times for all shipments. While we're preparing shipments for pick-up every day and hope to get your order to you soon, please expect a delay in your order's arrival. We appreciate your patience. If you have any questions, please don't hesitate to contact us via our contact form.
When your order has been picked up by our carrier, you will receive an email confirmation which will include tracking information.
Because we start processing your order as soon as it is submitted, we cannot edit the shipping address on an existing order after it is submitted. For future orders, you can change the shipping addresses associated with your account at any time by selecting the Login link in the upper right corner of the website or the My Account link in the website footer, and then selecting Manage Addresses from the menu on the left of the page.
There is a standard flat rate cost for each shipping method, regardless of the weight or size of your order.

SUBSCRIPTIONS

To check the settings or status of your subscription, first log in to your account. Once logged in, click subscriptions. You should see an overview of any subscriptions, active or on hold. You can view your recent orders, manage your shipping and billing addresses, and edit your password and account details. If you have any questions regarding your account, please contact us.
To modify your subscription schedule or to add and remove products, simply log into your Mrs. account click on subscriptions. You can reactivate, cancel, place it on hold, or edit frequency all from there.
Most likely, your subscription is on hold because the credit card on-file is expired or locked. To update your payment information, click on account, log in, and navigate to subscriptions. You should see an overview of any subscriptions, active or on hold. You should see a block on the left side that says CHANGE BILLING. Click this to enter your new card info, then click UPDATE CARD.
Currently, we offer subscriptions on all products, except bundles and seasonal items. You’ll receive 10% off your first order and re-occurring subscription orders. Please note, free shipping is only eligible for re-occurring subscriptions orders over $50. You will be charged $13.99 for ground shipping on orders under $49.
Orders over $50, shipping is free.
Orders under $50, shipping is $13.99.

Please note, if you have different product subscriptions, the shipment date needs to be the same across all subscriptions to unlock free shipping over $50. You can review your shipment dates in your account under subscriptions.

Subscribing is easy; it can be done through the product pages for refill items or while reviewing items in the shopping cart. To get started, simply select the subscription option, select your preferred shipment frequency, and then check out as normal. Cancel, pause, or update your subscription at any time through subscriptions account.”
After you subscribe, you can manage your future orders, frequency, quantity and account information,here. We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is processed. We will send you an email reminder 10 days before each subscription order. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.
You can delay your next shipment by up to 90 days in the manage subscription section here.
If you wish to cancel, you can do so online at any time in your account under subscriptions. Select ‘Cancel Subscription’ on the subscription you would like to cancel, followed by the reason why. You will receive a confirmation email when your subscription has been canceled.
Your next scheduled orders will be listed in the subscriptions section of your account.
When you enroll in subscriptions, you will receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely, and you'll be charged for each of these deliveries, unless you choose to skip your next order, put it on hold, or cancel the subscription. Your card will only be charged when an order ships. If you want to cancel or change your subscription, you can do so at any time. You will receive an email reminder 10 days before the order ships. You can either manage your subscription from there or by accessing subscriptions under your account.

REFUNDS AND CANCELLATIONS

If you are dissatisfied with your purchase for any reason, please contact our Customer Service team at 877-865-1508, Monday through Friday, 8AM - 5PM CST and we’ll make it right.
Please note that PayPal transactions are time-sensitive; any PayPal orders over 90 days may not be available to be reprocessed.
You will receive an email confirmation when your refund has been processed and the credit has been applied to your credit card. Please note, it may take up to 10 business days for the credit to appear on your credit card.
Because we start processing your order as soon as it is submitted, we cannot cancel or edit your order after it is submitted. If you still have concerns, please contact Customer Service at 877-865-1508, Monday through Friday, 8AM - 5PM CST and we’ll make it right.
Unfortunately, from time-to-time we have to cancel an order or a portion of an order due to product being unavailable or out-of-stock at the time of shipment. Your order may also be cancelled if the shipping carrier was unable to complete the delivery or the shipment was damaged in transit. If your order is cancelled, you will receive an email confirmation and a full refund (including shipping and handling fees) will automatically be processed for the portion of the order that was cancelled. Please note, it may take up to 10 business days for the refund credit to appear on your credit card.

LOTS OF COMPASSION PROGRAM INFORMATION

Mrs. Meyer's wants to celebrate and empower those using the goodness of the garden to grow compassion in their own backyard. We've created the Lots of Compassion grant program for those who want to transform vacant lots into gardens that promote positive community growth.


The grant application is closed for this year, but it opens back up on April 14th, 2024. Mark your calendars!

Find out more about Lots of Compassion and meet our 2023 Garden Grant Recipients.
People can help support the Lots of Compassion program starting each year on National Gardening Day, 4/14, by purchasing Compassion Flower products, with $1 from each product sold on MrsMeyers.com and Grove Collaborative (up to $200K annually for a total of $1 million), benefitting community garden grants throughout the country.

Find out more about Lots of Compassion and meet our 2023 Garden Grant Recipients.
Mrs. Meyer’s wants to make sure others have an opportunity to create their own Lots of Compassion gardens, so we created a fund that gardening trailblazers across the country can apply to by teaming up with national nonprofit partner KidsGardening.

Interested parties can apply to receive a grant through the Lots of Compassion grant program to turn a vacant lot in their neighborhood into a community garden with the help of KidsGardening. The grant application is closed for this year, but it opens back up on April 14th, 2024. Mark your calendars!

Find out more about Lots of Compassion and meet our 2023 Garden Grant Recipients.
Mrs. Meyer's is committed to helping grow community gardens across the country. $1 for every Compassion Flower product purchased on mrsmeyers.com & Grove Collaborative (up to $200k annually for a total of $1 million) will go towards transforming vacant lots into gardens for community growth.

Find out more about Lots of Compassion and meet our 2023 Garden Grant Recipients.

PROBIOTICS PRODUCT INFORMATION

Probiotics are living strains of bacteria that may provide benefits under a specific use, like deep cleaning or healthy eating.
For example, the bacteria strains in yogurt and dietary supplements serve to balance your gut microbiome.
Mrs. Meyer’s Clean Day Probiotic Cleaners contain a proprietary blend of bacillus spores that works to break down household soils like grime and grease. Commonly found both outside and inside of your home already, we like to think of these "good" bacteria as hardworking sidekicks that give your clean an extra oomph. Tiny but mighty, probiotic cleaners help get into the microscopic nooks and crannies of household surfaces and continue to break down grime over time.
And it's common sense but we just have to say it: our products are not food and are not meant to be eaten.
When examined under a microscope, most household surfaces are actually porous—even so-called "hard" surfaces—which means they can harbor dirt and grime that's invisible to the naked eye. Probiotics are small enough to reach deep into the crevices of household surfaces. Our products use spore technology (or what we call, “micro-helpers”), to help chew up and break down dirt by producing powerful enzymes. Think of them as microscopic enzyme factories and you'll get the idea.
Enzymes are like selective scissors that snip soils into easy-to-clean pieces. Our Probiotic micro-helpers know and make just which enzyme is needed to break down the soils in your home, from grease to grime to mold and mildew stains.
And once they get going, probiotic micro-helpers provide up to 7-day cleaning power in deep nooks and crannies, even after you've wiped the surface and thrown in the towel.
Unlike other products that only contain postbiotic ferments and extracts—which are produced by probiotics once they get to work—Mrs. Meyer’s Clean Day Probiotic Cleaners include active probiotic bacillus spores. That means you're getting a hardworking, microscopic deep clean with every use.
And like all our products, our Probiotic Cleaners are made with plant-based ingredients, as well as other thoughtfully chosen ingredients. Our products are USDA Biobased and Leaping Bunny certified—not to mention they’re available in our beloved Lavender and Lemon Verbena scents.
Our probiotic micro-helpers break down and live off lots of different soils including fats, oils, starches, proteins, and fatty acids—components found in the soils and grime we have around our homes.
From garbage disposal build-up to soap scum to everyday grime, Mrs. Meyer’s Clean Day Probiotic Cleaners can clean a range of tough household messes.
Mrs. Meyer’s Clean Day Probiotic Cleaners are perfect for countertops, finished wood and tile floors, walls, porcelain, sinks and faucet, sealed stone and granite. Note that we don’t recommend using our products on sealed marble, as the cleaner may remove the sealant.
Always test a small amount on an inconspicuous area of your surface first.
Our Probiotic Drain Maintenance cleaner is safe for use in drains, pipes, and garbage disposals and is safe for septic systems.
Our homes—just like our bodies and the gardens in our backyards—contain a unique microbiome comprised of trillions of different micro-organisms working in harmony to keep things working. Some cleaning products, like disinfectants, tend to wipe out everything, including the good bacteria.
We take a thoughtful approach to cleaning, which is why Mrs. Meyer’s Clean Day Probiotic Cleaners don't kill bacteria or contain an antibacterial formula. The bacillus spores in our Probiotic Cleaners are friends, not foes. Allowing the “good” bacteria to work is what delivers the microscopic deep clean our products were made for.
The pH of Mrs. Meyer’s Clean Day Probiotic Cleaners varies and is specifically selected to provide the best clean for usage occasion.
Our Probiotic Daily Shower Spray and Probiotic Drain Maintenance are both pH 7. Our Probiotic Multi-Surface Cleaner and Probiotic Multi-Surface Concentrate are both pH 6, which is slightly lower than neutral but still gentle enough to be used on a variety of surfaces such as finished wood and tile floors, countertops, walls, porcelain, sinks and faucet, sealed stone and granite.
We have done extensive safety and human and environmental toxicology assessments for every one of Mrs. Meyer's Probiotic products. Talk with a doctor before using if you or a household member are immunocompromised.

And let common sense be your guide when using this or any cleaning product:
  • Keep out of reach of children and pets
  • Use only in well-ventilated areas
  • Not a dietary probiotic; do not ingest
  • When using on food-contact surfaces, rinse with water after use
  • Avoid contact with eyes or broken skin; if contact occurs, rinse with water
  • Wash hands thoroughly after use
Finally, always follow the usage instructions on the product label.