Have a question? We have answers. See below for information about orders, shipping, and returns. Or contact us for additional assistance.
Your card will be charged on the day your order ships out of our warehouse. An authorization will be held on your card once you place your order
The charge will appear on your credit card as: "Mrs. Meyer's Clean Day".
By law, we must charge sales tax in all states where we have a business presence.
During the checkout process, check the 'Ship items to a different address' box. Then enter the new shipping address or if you have sent orders to the address previously, click on the 'Choose an Address from your Address Book' drop down box and select the correct address from the list.
No, your card number should be entered as a continuous string of numbers.
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8 AM-6 PM EST, at 877-865-1508. Please provide them with any error messages you may have received.
If the coupon code you've entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508 Monday through Friday from 8 AM-6 PM EST.
You can shop either by Shop Scent or Shop Product. To start a new order, simply add the items that you would like to purchase to your shopping basket. Please note, items will remain in your cart for 30 days, until you remove the items from your shopping basket, or until you clean your browser cache.
We currently ship only to destinations within the United States (including Alaska and Hawaii. Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.
We will pack as many items as we can reasonably ship into one gift box. For larger orders, multiple gift boxes may be used to ensure all of the items on the order will be gift wrapped. In those instances, customers will only be charged one gift wrap fee. Our Cleaning Gift Sets already include a gift box, so there is no need to request gift wrap. Our buckets and Bucket Gift Sets cannot be gift wrapped.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Orders shipping FedEx Ground will generally arrive within 1-5 business days based on the delivery location. Most orders are processed and shipped within 24-48 hours of the order placement. Tracking numbers are provided day of shipment.
Next Day Air and 2nd-Day Air orders must be submitted by 2 PM EST to be shipped out the same day.
We currently ship only to destinations within the United States (including Alaska and Hawaii). Unfortunately, we cannot ship orders to other countries, including Canada and Puerto Rico at this time.
We make every attempt not to backorder items. In the instances where backorders do occur, Customer Service will be in contact with you. Your credit card is charged only for the items that ship. We do not store card information.
To track your order, please login to My Account and click on Order History, or click on Order Status. Enter your order confirmation number and email address for your order in the fields provided, and click on the View Order button. If your order status is shipped, click on Track This Item under the item description. For further assistance, please call Customer Service at 877-865-1508, Monday through Friday, 8 AM-6 PM EST.
You can change your ship-to addresses at any time by selecting the Login link in the upper right of the website or the My Account link in the website footer, and then selecting Manage Addresses from the menu on the left of the page. If you have already placed an order and wish to change the ship-to address for that order, contact Customer Service at 877-865-1508 Monday - Friday from 8 AM to 6 PM EST and we will make every attempt to modify the address before your order ships.
Shipping charges are imported directly from FedEx and are based on the weight and size of your order, as well as the ship-to address. All packages originate in Memphis, TN.
RETURNS AND CANCELLATIONS
If you are dissatisfied for any reason with your order from MRSMEYERS.com, we will gladly make an exchange or refund your money on unused items within 60 days of your original receipt. Simply return the unused item(s) to us, specifying whether you'd like an exchange or a refund. We will promptly reship or refund your credit card. All sales are final on our limited-edition and discontinued products. For items purchased at stores, please contact the store where the purchase was made to review their refund policy.
To obtain a refund for the Mrs. Meyers's Clean Day items you purchased online, please send an e-mail to email@example.com with your request for a refund or an exchange within 60 days of your original purchase. All sales are final on our limited-edition and discontinued products. To request a refund by phone, please contact customer service Monday through Friday 8 AM-6 PM EST at 877-865-1508.
If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products. If you are not returning products, the credit will be applied to your credit card within 3-5 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.