Due to increased demand, you may experience limited inventory. We appreciate your understanding!  Learn More >

FAQs

Have a question? We have answers. See below for information about orders, shipping, and returns. Or contact us for additional assistance.

WHEN THE GOING GETS TOUGH, WE KEEP GOING.

  • We know it’s been harder to find our products lately. We’re working like the dickens to keep up with the demand and keep stores and our site stocked as safely as possible. As all of us figure out how to navigate this new normal, we’re more determined than ever to fill your homes with a little extra garden-inspired goodness.

  • Our office employees are adhering to shelter-in-place & social distancing guidelines.

  • If you have questions about COVID-19, please consult with the experts at the World Health Organization and the Center for Disease Control.

  • And if you'd like to ask us something specific, please contact us.
The demand for our products has increased in recent weeks. So, we've been working, quite literally, around the clock to keep up with it. We're doing everything we can to get more hand soap, hand sanitizer, and cleaning products back on the shelves and online as safely & quickly as we can. Nothing's more important to us than the safety of our employees and our communities. Hold tight and know that we're on it.
If you have questions about COVID-19, please consult with the experts at the World Health Organization and the Center for Disease Control.

And if you'd like to ask us something specific, please contact us.

ORDER INFORMATION

Your card will be charged as soon as your order is accepted in our system.
The charge will appear on your credit card as: " SCJ *MRS MEYERS"
We are required to collect sales tax according to the applicable state law where your order is shipped.
You will receive an email confirmation when your order is received. You can also retrieve a copy of your order at any time by logging in to My Account and clicking Order History. If you checked out as a guest and would like a copy of your order, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
No, your card number should be entered as a continuous string of numbers.
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST. Please provide them with any error messages you may have received.
If the promo code you've entered cannot be applied to your order, please check that the code was entered correctly and that your order has qualified for the promotion. Promo codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button after adding the promo code to your bucket. Promo codes must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order is submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST.
You can Shop By Scent or Shop By Product. To start a new order, simply add the items that you would like to purchase to your bucket. Please note, items will remain in your bucket for 30 days, until you remove them, or until you clear your browser cache.
We currently only ship to U.S. states (including Alaska and Hawaii) and territories (including Puerto Rico). Unfortunately, we cannot ship orders to other countries, including Canada, at this time.

SHIPPING INFORMATION

You will receive an email confirmation when your order is shipped. You can also check the shipment status of your order at any time by logging in to My Account and clicking Order History. If you checked out as a guest and would like to confirm the shipment status of your order, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST.
Most orders are processed and shipped within 48 hours of order placement, but during high demand times it can be considerably longer, so we always send an email confirmation with a tracking number when your order ships. Upon shipment, orders shipping FedEx Ground will generally arrive within 1-5 business days dependent on delivery location.
Next Day Air and 2nd-Day Air orders must be received by 1 PM CST to be shipped out the same day.
You will receive an email confirmation when your order is shipped, including tracking information. You can also track your order at any time by logging in to My Account and clicking Order History. If your order status is Shipped, click on Track This Item under the item description to retrieve your tracking number. If you checked out as a guest and would like a copy of your tracking information, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST.
Because we start processing your order as soon as it is submitted, we cannot edit the shipping address on an existing order after it is submitted. For future orders, you can change the shipping addresses associated with your account at any time by selecting the Login link in the upper right corner of the website or the My Account link in the website footer, and then selecting Manage Addresses from the menu on the left of the page.
There is a standard flat rate cost for each shipping method, regardless of the weight or size of your order.

REFUNDS AND CANCELLATIONS

If you are dissatisfied with your purchase for any reason, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST and we’ll make it right.
You will receive an email confirmation when your refund has been processed and the credit has been applied to your credit card. Please note, it may take up to 10 business days for the credit to appear on your credit card.
Because we start processing your order as soon as it is submitted, we cannot cancel or edit your order after it is submitted. If you still have concerns, please contact Customer Service at 877-865-1508, Monday through Friday, 9 AM-6 PM CST and we’ll make it right.
Unfortunately, from time-to-time we have to cancel an order or a portion of an order due to product being unavailable or out-of-stock at the time of shipment. Your order may also be cancelled if the shipping carrier was unable to complete the delivery or the shipment was damaged in transit. If your order is cancelled, you will receive an email confirmation and a full refund (including shipping and handling fees) will automatically be processed for the portion of the order that was cancelled. Please note, it may take up to 10 business days for the refund credit to appear on your credit card.