RETURNS and CANCELLATIONS
Your privacy and security are extremely important to us. We respect your personal information and will safeguard it.
WHAT IS YOUR REFUND POLICY?
If you are dissatisfied for any reason with your order from Caldrea.com, we will gladly make an exchange or refund your money on unused items within 60 days of your original receipt. Simply return the unused item(s) to us, specifying whether you'd like an exchange or a refund. We will promptly reship or refund your credit card. All sales final on our limited-edition and discontinued products.
For items purchased at stores, please contact the store where the purchase was made to review their refund policy.
HOW DO I CANCEL MY ORDER?
To cancel your order, please contact Customer Service at 877-576-8808 Monday through Friday or e-mail us at firstname.lastname@example.org before 11 AM CST on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
HOW DO I REQUEST A REFUND?
To obtain a refund for the Caldrea items you purchased online, please send an email to email@example.com with your request for a refund or an exchange within 60 days of your original purchase. All sales are final on our limited-edition and discontinued products. To request a refund by phone, please contact customer service at 877-576-8808.
WHEN WILL THE CREDIT APPEAR ON MY CREDIT CARD?
If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products. If you are not returning products, the credit will appear within 3-5 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.
STILL NEED HELP?
We warmly welcome your questions, concerns and feedback. You can reach Customer Service at firstname.lastname@example.org. Customer Service is also available by phone Monday through Friday, 8 AM - 5 PM CST, toll-free at 877-576-8808.