Frequently Asked Questions
Select a Question/Topic below to get help.
If you can't find an answer to your question, email Customer Service at customer-service@mrsmeyers.com.
ORDER INFORMATION
When will my credit card be charged?
Your card will be charged on the day your order ships out of our warehouse. An authorization will be held on your card once you place your order.
How will the charge appear on my credit card?
The charge will appear on your credit card as: "Mrs. Meyer's Clean Day".
Do I have to pay sales tax?
By law, we must charge sales tax in all states where we have a business presence.
Where can I find a copy of my order?
Please login to your account to access your order details and history or click on Order Status and enter your order number and billing zip code to print a copy of your order.
How do I enter a shipping address?
During the checkout process, check the Ship items to a different address box. Then enter the new shipping address or if you have sent orders to the address previously, click on the Choose an Address from your Address Book drop down box and select the correct address from the list.
Should I put spaces or dashes in the credit card number?
No, your card number should be entered as a continuous string of numbers.
Why are you not accepting my credit card?
There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired, reached its limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact our Customer Service Monday through Friday, 8 AM-5 PM CST, at 877-865-1508. Please provide them with any error messages you may have received.
My coupon code isn?t working, what should I do?
If the coupon code you?ve entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. Coupon codes are not case sensitive and will never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupons must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are still having difficulty, please contact Customer Service at 877-865-1508 Monday through Friday from 8: AM-5 PM CST.
How do I start a new order?
You can shop either by Shop Scent or Shop Product. To start a new order, simply add the items that you would like to purchase to your shopping basket. Please note, items will remain in your cart for 30 days, until you remove the items from your shopping basket, or until you clean your browser cache.
Why is shipping to Canada so high?
We have to charge customs brokerage fees on all orders shipped to Canada. Unfortunately, we must charge 20% of the order value on all orders shipped to Canada to cover these fees. This fee is added to your shipping charges.
If I select gift wrap, will all of the items on my order be wrapped in one box?
We will pack as many items as we can reasonably ship into one gift box. For larger orders, multiple gift boxes may be used to ensure all of the items on the order will be gift wrapped. In those instances, customers will only be charged one $4.99 gift wrap fee. Our Cleaning Gift Sets, Dorm Room Set and Variety Gift Set already include a gift box, so there is no need to request gift wrap.
SHIPPING INFORMATION
What address should I enter in the billing information screen?
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Has my order shipped?
To see the shipment status of your order, please login to your account and click ?Order History?. Or, you can click on ?Order Status? from the top menu and enter your order number and billing zip code.
How long will it take my order to arrive?
Orders shipping FedEx Ground will generally arrive within 5-10 business days from the day you placed your order. Occasionally, the shipping will take 10-15 days due to high volume.
When do I need to have my order placed for expedited shipping?
Next Day Air and 2nd-Day Air orders must be submitted by 11 AM CST to be shipped out the same day.
Do you ship to my country?
We currently ship only to destinations within the United States (including Alaska, Hawaii and Puerto Rico) and most provinces in Canada. Unfortunately, we cannot ship orders to other countries at this time.
When will my backorder ship?
We make every attempt not to backorder items. In the instances where backorders do occur, Customer Service will be in contact with you. Your credit card is charged only for the items that ship. We do not store card information.
How do I get my order tracking information?
To track your order, please login to My Account and click on Order History. Enter your order confirmation number and billing zip code for your order in the fields provided, and click on the View Order button. If your order status is shipped, click on Track This Item under the item description. For further assistance, please call Customer Service at 877-865-1508, Monday through Friday, 8 AM-5 PM CST.
Can I change my shipping address?
You can change your ship-to addresses at any time by selecting the My Account link in the upper right of the website, and then selecting Manage Addresses from the menu on the left of the page. If you have already placed an order and wish to change the ship-to address for that order, contact Customer Service at 877-865-1508 Monday - Friday from 8 AM to 5 PM CST and we will make every attempt to modify the address before your order ships.
How do you calculate shipping charges?
Shipping charges are imported directly from FedEx and are based on the weight and size of your order, as well as the ship-to address. All packages originate in Elwood, IL.
PRIVACY & SECURITY
What is your privacy policy?
Please be assured that as a Mrs. Meyer?s Clean Day customer and visitor to our site, we will not share your personal information with any other company or retailer. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Mrs. Meyer?s Clean Day. Your personal information remains strictly confidential. Mrs. Meyer?s Clean Day does not resell any information about our customers to third parties. For your security, we do not store your credit card information. You will need to re-enter it each time you place a new order on our website.
RETURNS & CANCELLATIONS
What is your Refund Policy?
If you are dissatisfied for any reason with your order from MRSMEYERS.com, we will gladly make an exchange or refund your money on unused items within 60 days of your original receipt. Simply return the unused item(s) to us, specifying whether you'd like an exchange or a refund. We will promptly reship or refund your credit card. All sales are final on our limited-edition and discontinued products.
For items purchased at stores, please contact the store where the purchase was made to review their refund policy.
How do I cancel my order?
To cancel your order, please contact Customer Service at 877-865-1508 Monday through Friday or e-mail us at Customer-Service@mrsmeyers.com before 11 AM CST on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.
How do I request a refund?
To obtain a refund for the Mrs. Meyers?s Clean Day items you purchased online, please send an e-mail to Customer-Service@mrsmeyers.com with your request for a refund or an exchange within 60 days of your original purchase. All sales are final on our limited-edition and discontinued products. To request a refund by phone, please contact customer service at 877-865-1508.
When will the credit appear on my credit card?
If you are returning products, a refund credit will be applied to your credit card within 5 business days upon receipt of the returned products. If you are not returning products, the credit will be applied to your credit card within 3-5 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.
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