Frequently Asked Questions

Select a Question/Topic below to get help.

If you can't find an answer to your question, email Customer Service at


When will my credit card be charged?

How will the charge appear on my credit card?

Do I have to pay sales tax?

Where can I find a copy of my order?

How do I enter a shipping address?

Should I put spaces or dashes in the credit card number?

Why are you not accepting my credit card?

My coupon code isn?t working, what should I do?

How do I start a new order?

Why is shipping to Canada so high?

If I select gift wrap, will all of the items on my order be wrapped in one box?


What address should I enter in the billing information screen?

Has my order shipped?

How long will it take my order to arrive?

When do I need to have my order placed for expedited shipping?

Do you ship to my country?

When will my backorder ship?

How do I get my order tracking information?

Can I change my shipping address?

How do you calculate shipping charges?


What is your privacy policy?


What is your Refund Policy?

How do I cancel my order?

How do I request a refund?

When will the credit appear on my credit card?


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