Frequently Asked Questions


Select a Question/Topic below to get help.


If you can't find an answer to your question, email Customer Service at customer-service@mrsmeyers.com.


ORDER INFORMATION

When will my credit card be charged?

How will the charge appear on my credit card?

Do I have to pay sales tax?

Where can I find a copy of my order?

How do I enter a shipping address?

Should I put spaces or dashes in the credit card number?

Why are you not accepting my credit card?

My coupon code isn?t working, what should I do?

How do I start a new order?

Why is shipping to Canada so high?

If I select gift wrap, will all of the items on my order be wrapped in one box?



SHIPPING INFORMATION

What address should I enter in the billing information screen?

Has my order shipped?

How long will it take my order to arrive?

When do I need to have my order placed for expedited shipping?

Do you ship to my country?

When will my backorder ship?

How do I get my order tracking information?

Can I change my shipping address?

How do you calculate shipping charges?



PRIVACY & SECURITY

What is your privacy policy?



RETURNS & CANCELLATIONS

What is your Refund Policy?

How do I cancel my order?

How do I request a refund?

When will the credit appear on my credit card?



STILL NEED HELP?

Careers at Mrs. Meyer's Clean Day

Wholesale Inquiries

Contact Customer Service

Media Requests