ORDER INFORMATION

• When will my credit card be charged?
• How will the charge appear on my credit card?
• Do I have to pay sales tax?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• My coupon code or gift certificate isn’t working, what should I do?
• Where can I find a copy of my invoice?
• How do I start a new order?
• Why is tax to Canada so high?

SHIPPING INFORMATION

• What address should I enter in the billing information screen?
• When do I need to have my order placed for expedited shipping?
• How do I enter a different shipping address?
• Has my order shipped?
• How long does it take to receive my order?
• How do I get my order tracking information?
• Can I make changes to my order or shipping address after it has been submitted?
• How do you calculate shipping charges?
• Do you ship to my country?

RETURNS & CANCELLATIONS

• What is your Refund Policy?
• How do I request a refund?
• How do I cancel my order?

STILL NEED HELP?

• Careers at Mrs. Meyer's
• Wholesale Inquiries
• Contact Customer Service
• Media Requests

ORDER INFORMATION

Your card will be charged immediately when place your order. We make every attempt to send your order on the next business day after it is placed, but occasionally due to high order volume, this is not always possible.

The charge will appear on your credit card as: "Mrs. Meyer's Clean Day."

By law, we must charge sales tax in all states except Alaska, Delaware, Montana, New Hampshire and Oregon.

No, your card number should be entered as a continuous string of numbers.

There are several reasons why a credit card transaction may fail. Your credit card may have expired or reached its credit limit; or the credit card processing system may be experiencing difficulties. If you are having difficulties with payment processing, please contact Customer Service at 877-865-1508 Monday through Friday from 8:00 A.M. to 5:00 P.M. Central Time. Please provide the details of any error messages you may have received.

If the coupon code you’ve entered is invalid, please check that the code was entered correctly and that your order has qualified for the promotion. All coupon codes are case sensitive and never contain spaces. Also, be sure to click the apply button on the payment page of the checkout process. Coupon and gift certificates must be applied to your order at checkout to qualify for a promotion; promotional discounts cannot be applied once the order has submitted. If you are having difficulty, please contact Customer Service at 877-865-1508 Monday through Friday from 8:00 A.M. to 5:00 P.M. Central Time.

Please login to your account to access your order details & history.

You can start a new order simply by adding items to your bucket (shopping cart). When you have put all the items you wish to purchase in your bucket, click the "Checkout" button in the top right-hand corner of your screen.

Unfortunately, we have to charge customs brokerage fees on all orders shipping to Canada. These fees are assessed at 20% of the order value and are displayed as tax at the checkout page.

SHIPPING INFORMATION

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

Next Day Air and 2nd-Day Air orders must be submitted by 12:00 p.m. Central Time to be shipped out the same day. Our warehouse is open regular business hours.

The shipping address automatically defaults to the billing address you entered on the bill to section of the checkout. However, you have the option to enter a new shipping address. Simply click on the “ship to” drop down box on the upper right hand side of the page, select “New ship to address” and begin entering the new ship to address.

To see the shipment status of your order, please login to your account and click "Order History". If your order has shipped, a FedEx (or UPS) tracking link will be displayed.

Your order should arrive within 5-8 business days. We make every attempt to send your order the next business day after the order was placed, yet occasionally this is not always possible due to high order volume.

You can retrieve your tracking number by viewing the details of your placed order in My Account. To do so, please login to your account and click "Order History". Find the line with the correct order, and click "Track".

After an order has been submitted through the website, it is immediately sent to our warehouse for fulfillment. While we will make every attempt to try to update the your order or shipping address before your order ships, we cannot guarantee that we will be able to make changes prior to shipping.

Our system imports our shipping charges directly from FedEx. Shipping costs are based on both the weight and the size of the order as well as the distance to where your order is being shipped (all packages originate from Eagan, Minnesota). We do not charge a handling fee; we charge customers the shipping rate that FedEx quotes.

We currently ship to the United States (including Alaska and Hawaii) as well as to Canada. Unfortunately, we currently cannot accept orders from other countries.

RETURNS and CANCELLATIONS

We want you to be pleased with you Mrs. Meyer’s products. So, if you are not satisfied – for whatever reason- with your purchase on MRSMEYERS.com, please contact Customer Service at 877-865-1508 Monday through Friday from 8:00am to 5:00pm and we will be happy to assist you.

To obtain a refund for the Mrs. Meyer’s Clean Day items you purchased at MRSMEYERS.com, please send an e-mail to Customer Service with your request for a refund or an exchange within 60 days of your original purchase or contact us toll free at 877-865-1508. Unfortunately, returns cannot be authorized for products purchased from other on-line vendors or at retail stores. We are also unable to accept returns or offer refunds for limited edition, discontinued or sale items.

To cancel your order, please contact Customer Service at 877-865-1508 Monday-Friday or e-mail us at customer-service@mrsmeyers.com before 11:00am (central time) on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.

STILL NEED HELP?

Our hiring needs are constantly changing, but we are always looking for talented people to join our team. If you are interested in working for us, please submit your resume to HR@mrsmeyers.com. If there is a potential fit with a current opening, we will be sure to contact you. Thank you for your interest.

Please send wholesale inquiries to customer-service@mrsmeyers.com.

You can contact us here by filling out the form. You can always reach Customer Service by email at customer-service@mrsmeyers.com or by phone Monday-Friday, 8:00 a.m. - 5:00 p.m. Central Time, toll-free at 877-865-1508.

For media requests, send an email to media-requests@mrsmeyers.com.